In this section we’ll try to answer any queries you may have about the RED by Dufry loyalty program. If you can’t find the answer you’re looking for, please be sure to contact us

You can register here or through the RED by Dufry app.

Enter the RED by Dufry app, select your chosen airport and learn about all the benefits both at the airport and in the city associated with your RED level. You can also check them out in the Just For You section. If you’re still not sure, be sure to contact us and we’ll be delighted to assist.

Every euro (€) you spend earns 5 RED points, so:

  • To go up to Gold: 2,000 points
  • To go up to Platinum: 5,000 points

No, your first purchase will always have a 5% discount because when you register you are automatically a Silver level. You’ll get a bigger discount when your level is updated (within a maximum of 5 days following your purchase). If you make a second purchase on the same day that you registered, you will still get a 5% discount as it is still within 24 hours and your profile will not yet have been updated.

Yes, it is possible to link all three accounts, but you will only earn points on the one you have chosen as your preferred account. You can change this whenever you like in your profile.

You should enter the 13 digits on the back of the card (the barcode).

Log out, update the app in Play Store or Apple Store and log on again. At the moment, neither RED by Dufry or its points have an expiration date.

You can present your QR code or RED by Dufry card as many times as you like in one day.

If you haven’t found what you’re looking for and you still have a query, please contact us here.